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About ten years ago, I seriously considered applying for a job as a San Diego city bus driver as a way to spread lots of love.

Given enough time in business, we all come across one of these Nightmare Customer.

Let's be honest - letting your personality show through will cost you customers. On the other hand, a lot of them will be much more loyal as a result.

If this month's Customer Love Challenge did not go as you planned, let go of whatever threw you off track.

Best way to love your customers? Best way to get clients, build your biz, promote yourself and your passion? Be more of you - glorious, imperfect, awesome, outrageous you.

Is your definition of perfection the same as your customer's? Are you letting perfectionism get in the way of loving your customers? How are you going to change that?

Are you trying to bribe your customers? Or are you coming from a place of strength, honesty and courage?

Most of us prefer conversations to monologues. Listening is huge customer love. Combine that with service based on your listening and you're golden.

User experience is about thinking through your online presence from the customer's POV - another way to show your customers how much you love them.

The act of inviting does something to the person extending the invitation as well as the person receiving it.