In Make Customers Love You
Susan Blake

Susan Blake

I’ve been thinking a lot lately about Invitation. Not specific invitations, but the idea of Invitation.

Despite the fact that I am confident in the beauty and the utility of my message, and confident in the value of the services I can provide, I have found marketing myself, well, frightening. Can you relate?

That started to change when I attended Mark Silver’s one-day virtual retreat in November. Much of the focus (that captured my attention, anyway) was on Connection. We are all connected, whether we realize it or not.

And it occurred to me, “What if I just reached out to people with love?” That’s very different from the traditional ideas of marketing and selling.

That’s when this whole Customer Love thing began to make sense on a gut level.

And what is the best way to connect with people? Why, to invite them to something!

So I am focusing this month on Inviting People.

Think about the word “invite.” According to Merriam-Webster’s dictionary, it comes from the Latin word “invitare,” “to summon.” But I love that it sounds like the words “vital” and “vitality,” which come from the Latin “vitalis” and “vita,” which mean “life.”

When we invite someone to something, we open the door to a connection between us. Our lives are connected.

Come with me for a moment, if you would. Think of a time you were invited to do something, whether it was to go to a party or to spend time with someone. How did you feel?

Now, think of a time when you were told you should do something. How did that feel?

Think of a time you found out your were not invited to something. How did that feel?

Now. Go back to the time you were invited to something, and how delicious that felt. Savor it for a moment.

Last exercise: Think of a time you invited people to come over. And they came! How did that feel?

The act of inviting does something to the person extending the invitation as well as the person receiving it – whether the invitation is accepted or not.

Consider the following: After two years of using the same goofy head-shot that I took of myself with my computer’s built-in camera, I finally had a photographer friend do professional shots of me. The first batch was definitely usable. But we decided to do another batch. And in the second batch, I consciously looked at the camera and sent out an invitation, thinking, “Call me.”

Those pictures look different.

Guess which ones I used?

My focus going forward is to invite every person I know, every person whose business card I’ve collected, every person who follows me (or I follow) on Twitter, every person I’ve connected with on LinkedIn or Facebook or the Global Brain Trust, to visit my site.

(Whooee. There. I’ve said it out loud. Now I’m committed.)

And, if they like what they see, they are invited to sign up for my List. The List to which I will announce the fabulous, glorious products that I am developing!

And I will invite them to invite someone to come along.

And you, Dear CustomerLovers, please come visit me at http://susantblake.com. Feel free to wonder around. Your voice is important to the conversation there, and I would love to hear what you have to say.

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Showing 5 comments
  • LaVonne Ellis
    Reply

    And a gorgeous, inviting portrait it is! Thank you for a wonderful guest post, Susan. 🙂

  • Jenny
    Reply

    Susan I love this post! The concept of invitation rather than “driving traffic” to your site is, in my opinion, another example of the quiet revolution brewing within the online business world right now.

    This is an approach we can each use to soften our marketing and create a welcoming space for our perfect people, trusting that those who need us will find us.

    Really inspiring post!

  • Susan T. Blake
    Reply

    @Lavonne, thank you, Dear! And thank you for the opportunity!

    @ Jenny, I love your comment about creating a welcoming space for our perfect people and trusting that those who need us will find us. And I believe that by creating that welcoming, inviting space it will make it easier for them to find us and come in. Just this morning I made a commitment to myself to stop referring to my “sales page” and start referring to it as my “invitation page,” and that has totally shifted my thinking about it and what goes into it.

  • Jesse
    Reply

    I definitely felt the difference in the examples you cited. I love connection. An invite is a marvelous way to make a connection.

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