Make Customers Love You

Get out your margarita mix and Cuban cigars, because today is not only the end of the challenge - it's my birthday!

Greetings! In the course of one of the stranger mornings I’ve had in a while, I suddenly came up with my guest post for CustomerLove, after much curiosity and occasional freak-outs about [...]

Lately, CustomerLove seems much more focused on getting customers rather than loving them. It seems a little tense.

I have a formula to show you. It’s a formula for Business Awesomeness. Here it is: Ideas + Love + Action = Results. (Good results. Just to clarify.) Ideas Sometimes we have too many ideas. [...]

Take a deep breath and hit the Go button.

It's easy to get comfortable and 'hide out' in this community. Too easy.

Admit it. You’ve wondered. You spend all this time loving your customers. You pour your very heart and soul into understanding their needs, the stuff that does their heads in. Their [...]

No matter how scared we are, no matter how convinced we are of our own unworthiness, there are those who think we are all that and a cup of tea.

It really is about the Journey, not just the Destination. And the Secret Destinations can be the best part.

The world isn't going to end if you take a weekend off.