Love Your Customers

I didn’t feel like I should write a post this time around. I’ve been pretty invisible this month, and I almost emailed LaVonne and asked her to replace me last week. I felt like I [...]

Sometimes you need to hit the reset button and start again.

Do your clients depend on you to guide and protect them? If you weren't there, what would they do?

There is no global right answer. There is a right answer for you. Find it. Swim with it.

What better way to demonstrate your value than to offer people a little taste of it first?

This is my third Customer Love Challenge and I'm starting to realize that each successive challenge has built on the past one for me.

Saying I love you might get old, but hearing it never does.

While there are ten thousand ways to subtly indicate that you adore your customers, the easiest way to get the message across is to simply TELL THEM.

As Jill started her car to drive home from work, she reflected on her day & planned her evening. The kids were an emotional wreck this morning. But that’s nothing new. It took them [...]

Anyone can love their customers for one day, one week or one month. But there needs to be a deeper commitment.