Make Customers Love You

No matter how much love you bestow, if no one pays you, you have no customers.

Love stories are a cornerstone of Hollywood movies – so much so that they are a part of even the most popcorn-y action flicks. Why? Because we respond to love stories.  We root for our on [...]

Prioritizing is how you get the important stuff done. Without prioritizing, you get sidetracked by doing things that are easy but trivial, or sucked into other people’s priorities, or [...]

Everyone at some point in business, especially in the beginning, gets scared that they don't know enough.

Sometimes we spend too long trying to make it a win for the customer and not even asking if it's a win for us.

You may have noticed I have an impulsive nature. I don't think things out very far.

Wondering how the #customerlove challenge got its start? Want to be blown away with inspiration for your own challenge?

My friend Colin and I were talking the other day about how Naomi Dunford has changed our lives, and we just knew there were more stories out there.

About ten years ago, I seriously considered applying for a job as a San Diego city bus driver as a way to spread lots of love.

Given enough time in business, we all come across one of these Nightmare Customer.