Patty K
I have a quote from Molly Gordon printed on a piece of paper and posted on the wall in front of my computer:
“People need you now, not when you’re perfect.”
I wanted to place this where I would see it every day.
Because I think “perfection” gets in the way of loving our customers.
It keeps us from doing (scary) things like:
- Publishing that blog post
- Sharing that audio/video
- Delivering the presentation
- Declaring the e-book complete and ready for sale/distribution
We want it all to be “perfect” first.
- Complete
- Error free
- Polished
Have you ever questioned: Is your definition of perfection the same as your customer’s?
Maybe from your customer’s point of view:
Perfection is an “incomplete” blog post, leaving room for me to add to the comments and continue the discussion. Reminding me that I have something to contribute.
Perfection is your “unfinished” e-book, where you covered the most important points (and didn’t overwhelm me with a 200 page tome I may never get around to reading.)
Perfection is you engaging with me, in the moment, rather than reciting a grammatically perfect, practiced and polished robotic script.
Perfection is your willingness to show up knowing that you’re not perfect. Demonstrating that I don’t need to be perfect either.
Are you letting perfectionism get in the way of loving your customers? How are you going to change that? Tell me in the comments below!
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I hear this almost every conversation I have with a client (and in personal life as well!)
Love this line Patty, “Perfection is you engaging with me, in the moment”
Thanks you Patty…that was just what I needed to hear :))
Nice twist on the topic of perfect Patty.
Thanks for sharing Molly’s quote, too. I’m adding that to my collection (and wall).
“People need you now, not when you’re perfect.”