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When you don't step into your authority and use all your experience and wisdom to help your clients, you're failing them.

Prioritizing is how you get the important stuff done. Without prioritizing, you get sidetracked by doing things that are easy but trivial, or sucked into other people’s priorities, or [...]

Most of us prefer conversations to monologues. Listening is huge customer love. Combine that with service based on your listening and you're golden.