Archives

One week from today, we start another four-week round of delightful insanity. Except the #customerlove craziness has already begun Chez Flake.

What I'm learning about business is that do-overs are what it's all about.

We've just passed the halfway point of the Customer Love Challenge, and who better to re-energize us than the woman who inspired #customerlove to begin with?

Sometimes you read something that kicks your ass, it's so true. It lays bare all your sneaky little ways to avoid doing what you say you want to do. There is no hiding from it now.