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Day 17: Three-Way Customer Lovin’

We’ve been talking about customer love, but the term “love” is actually pretty vague. Do we love our customers as we love our friends? Do we love them as we love our spouses? As [...]

A Challenge: 28 Days To Make Customers Love You

Sometimes you read something that kicks your ass, it's so true. It lays bare all your sneaky little ways to avoid doing what you say you want to do. There is no hiding from it now.