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You can show your love. Now. For yourself. For your business. For your bestest people, the ones fortunate enough to be called your customers.

We’ve been talking about customer love, but the term “love” is actually pretty vague. Do we love our customers as we love our friends? Do we love them as we love our spouses? As [...]

Just like our Halloweenified children, customers aren't really customers.

One week from today, we start another four-week round of delightful insanity. Except the #customerlove craziness has already begun Chez Flake.

Sorry it took a little longer than expected, but David Crandall has worked his ASS off to make the CustomerLove eBook truly awesome — you’re going to love it.

The #customerlove challenge was even more successful than I'd hoped.

What I'm learning about business is that do-overs are what it's all about.

If you ran out of steam or into a roadblock, if you feel like you flaked out, it's okay. I'm the last person to criticize.

I think we would all agree that there is value in doing a Joint Venture but for some reason we do not see them on every site.

Just like Santa preparing for his delivery, we are preparing for ours on Launch Day.