OMG, Another #CustomerLove Challenge!

One week from today, we start another four-week round of delightful insanity. Except the #customerlove craziness has already begun Chez Flake.

#CustomerLove The eBook Is Here!

Sorry it took a little longer than expected, but David Crandall has worked his ASS off to make the CustomerLove eBook truly awesome — you’re going to love it.

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Day 29 [a day late]: The Whole Point of #Customerlove

The #customerlove challenge was even more successful than I'd hoped.

Day 28: Wishing for a do-over

What I'm learning about business is that do-overs are what it's all about.

A Challenge: 28 Days To Make Customers Love You

Sometimes you read something that kicks your ass, it's so true. It lays bare all your sneaky little ways to avoid doing what you say you want to do. There is no hiding from it now.

The 2500-Word Challenge

The rule is: 2500 words a day, whatever thoughts come to mind, no editing.