Make Customers Love You

Announcement #1 Exciting news! My favorite person on the planet (other than my kids and a few dead people) has agreed to co-host the July #customerlove challenge! Colin Beveridge is not only a [...]

Funny, I've resisted writing for so long I completely forgot how therapeutic it can be.

Well, here we are at the end of another challenge, looking forward with anticipation, excitement, and a little nervousness. You’ve been working toward this for 28 days, and if you strictly [...]

Do I really love my customers? What does that really mean… love?

Resources! You ask, we deliver.

To love, you must listen.

Boundaries, baby. You need them. That doesn’t sound very customer-lovey does it?

Pretty soon, it will be time to Ask For The Money. But don't be scared - it's easier than you think!

The newly renovated Customerlove Diner is open for business! Would you like fries with that?

In a world full of facades, we crave - absolutely, mouthwateringly, viscerally crave - the real deal.