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I’ve been following the unravelling of News International with a mixture of Schadenfreude and disgust. Every time I feel like I’m starting to catch up on the latest news, some other [...]

If you're having a hard time selling your product (or service), ask yourself how much you love it.

This quick tutorial will show you exactly what you need to do to backup your database and files.

Most people aren't monsters and are perfectly safe to talk to. They can even teach you things that aren't in books.

How do you make customers (or anyone, really) love you madly, passionately, devotedly?

@ChristyBrower asked me on Twitter, “Is a plugin a widget?” And I had to answer, “Sometimes,” which isn’t very helpful, so I thought I’d clear up the confusion [...]

(In which I beat up Johnny B. Truant and run away scared from Charlie Gilkey.) I am – or at least, I try to be – the epitome of niceness. I hold doors open for old ladies. I give up [...]

A year ago today I stood up, took a step, and my left foot buckled under me. It was fast asleep, completely numb. I heard a crack as I went down, and I knew that wasn’t good. But as it [...]

Announcement #1 Exciting news! My favorite person on the planet (other than my kids and a few dead people) has agreed to co-host the July #customerlove challenge! Colin Beveridge is not only a [...]

Are you intimidated by the idea of setting up a mailing list? Does Mailchimp (or Aweber) freak you out? Watch this tutorial.