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I was finally able to catch that little bugger and hold him down until he answered a few questions.

And here we are at the end of another challenge. Wow, it goes by fast. I recorded a little wrap-up video where I got to practice my Oscar speech — I know, it needs work, but at least I [...]

Not much to report today, hopefully that means everyone is busy launching their stuff! So I guess this will simply be mindless motivational blabber. I know how to do that.

Sure, it's awesome to love your customers but if you don't have anything to sell to them, you need to rethink your definition of the word customer. And business.

Hope everyone had a great Thanksgiving - even you non-American types that call soccer football. A time set aside once a year to stuff as much food as physically possible down our throats and [...]

When you work with your customers, whether you're providing them a service or a product, you are welcoming them into your business family.

None of us are financially rich, but we experienced reciprocal generosity. You don’t have to be rich to give something worth giving.

So it's now Day 25. Perhaps you're on the home stretch or maybe you're still not sure what you're doing for your Customer Love project.

How many times have your customers walked away unhappy and didn’t tell you about it?

I used to be a lurker. I'm scared of everything that might happen. Scared I won't be able to handle whatever comes next.