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The #customerlove challenge was even more successful than I'd hoped.

What I'm learning about business is that do-overs are what it's all about.

If you ran out of steam or into a roadblock, if you feel like you flaked out, it's okay. I'm the last person to criticize.

I think we would all agree that there is value in doing a Joint Venture but for some reason we do not see them on every site.

Just like Santa preparing for his delivery, we are preparing for ours on Launch Day.

Let me tell you a story about someone who loves his customers.

Your customers need never know that you didn't have a product less than one week before launch.

Take a moment to offer a hand to someone who needs it.

Do you have a Thing ready to launch? It doesn't have to be something big.

And people think I'm kidding when I call myself a flake.